FAQ

All flat-rate cleans are usually calculated based on the number of bedrooms and bathrooms and size of all living areas, dining, and kitchen. (Any additional rooms such as studies, theatres, home offices are considered as bedrooms)

We accept all major paymenth methods. A deposit or a valid credit card is required to be on file at the time of booking. A hold will be placed on this card as your cleaning day approaches. The credit card will be charged after the cleaning is completed.

Yes, your cleaners can bring all supplies, except for paper towels. If you want your cleaners to use your products then please make a note of that in your booking.

Your cleaners can only clean inside windows. They typically can NOT clean outside (exterior) windows.

Your complete satisfaction is important for us! We offer a free re-cleaning to any customer who is not fully satisfied with their cleaning. Unfortunately, we can not provide a refund after a cleaning is completed. Please note, our agency must be contacted within 48 hours of a cleaning regarding any and all complaints. After 48 hours from the cleaning date, no complaints will be accepted and any additional services will be charged at full price. If the home is very dirty and your cleaning requires a higher price (or more time) than originally estimated but you do not approve, then your cleaners will do their best but they will not come back for free under any circumstance.

Due to safety concerns, your cleaners will likely not do somethings: Exterior windows. Clean animal waste or biohazardous material. Heavy mold removal or lifting of heavy items/furniture. Areas that require a ladder.

We treat all the spaces we are working on with care and respect. If an incident happens and something breaks while we’re cleaning, we do our best to repair or replace the item, We are fully insured, so you can file any necessary claim.